PersonalHour Half Trapeze Pilates Reformer - Premium Home Studio

Delivery Information

Free UK Delivery over £1500

We offer free delivery on all orders over £1500 to mainland UK addresses.

For certain remote locations, including parts of the Scottish Highlands, Scottish Islands, Northern Ireland, the Channel Islands, and the Isle of Man, additional delivery charges may apply. If applicable, we will contact you before dispatch to confirm any additional costs and obtain your approval before proceeding.

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Delivery Times

Delivery times vary depending on the product selected and supplier availability.

Typical delivery estimates are:

• Pilates accessories: 2–5 business days
• Home reformers: 2–7 business days
• Commercial reformers: 5–9 business days

Delivery estimates are provided as guidance only and are not guaranteed. Delays may occasionally occur due to supplier lead times, courier schedules, adverse weather conditions, customs procedures, or other circumstances outside of our reasonable control.

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Large Equipment Deliveries

Many Pilates reformers are delivered using specialist freight, pallet, or two-person delivery services.

Before placing an order, please ensure:

• There is suitable access to the delivery address.
• Doorways, hallways, staircases, and lifts can accommodate the product dimensions.
• Someone is available to accept delivery where required.

If delivery cannot be completed due to access restrictions, incorrect delivery information, or missed delivery arrangements, additional delivery or redelivery charges may apply.

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Delivery Completion and Risk

Delivery is considered complete when the goods are delivered to the address provided during checkout.

Risk in the goods passes to you upon delivery. Ownership of the goods remains with TrueSpring Reformers until full payment has been received.

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Returns

14-Day Returns

We offer a 14-day return period from the date your order is delivered.

To be eligible for a return, products must be:

• Unused
• Unassembled
• In their original packaging
• Complete with all accessories, manuals, and components
• In a condition suitable for resale

For full details regarding cancellations, returns, and refunds, please refer to our Returns & Refund Policy.

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Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible. We will assess the issue and work with you to resolve it as quickly as possible.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

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Delivery Questions

If you would like advice on delivery times, product availability, access requirements, or any aspect of delivery before placing an order, please contact us:

Email: info@truespringreformers.co.uk

We aim to respond to all enquiries within 1 business day.

When will my reformer be delivered?

Delivery times depend on the product, stock availability, and delivery location.

Smaller accessories are usually delivered within 2–5 business days, while larger Pilates reformers typically arrive within 5–14 business days.

Once your order is ready for dispatch, we will contact you with delivery details and any scheduling information where required.

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Do you offer free delivery?

Yes. We offer free standard UK delivery on all orders over £1,000.

For orders below this amount, delivery charges will be calculated at checkout.

For certain remote areas, including parts of Northern Ireland, the Scottish Highlands, and UK islands, additional delivery charges may apply. If this applies to your order, we will contact you before dispatch.

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What if the reformer I want is out of stock?

Stock levels can change depending on supplier availability.

If a product is unavailable, please contact us at info@truespringreformers.co.uk and we’ll be happy to advise on upcoming stock, estimated lead times, or alternative options.

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How do I choose the right reformer?

Choosing the right reformer depends on your available space, experience level, training goals, and budget.

If you’re unsure, we recommend using our Reformer Finder to receive personalised recommendations based on your needs.

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Do I need Pilates experience to own a reformer?

No. Many of our customers are completely new to Pilates.

However, we recommend learning the basics with a qualified instructor before using a reformer at home. This helps build confidence, improve technique, and reduce the risk of injury.

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How much space do I need for a reformer?

Space requirements vary depending on the model.

Alongside the machine dimensions, you should allow extra space around the reformer for safe movement and comfortable exercise.

If space is limited, foldable reformers can be a practical solution.

Full product dimensions can be found on each product page.

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How do I look after my reformer?

Regular maintenance will help keep your reformer performing at its best.

We recommend cleaning the upholstery after use, keeping runners and wheels clear of dust or debris, checking springs for wear, and making sure all moving parts remain secure.

Routine care can help extend the life of your equipment and maintain performance over time.

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What is your return policy?

We offer a 14-day return window from the date your order is delivered.

To qualify for a return, products must be unused, in their original packaging, and in a resaleable condition.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Please contact us before returning any items so we can provide the correct return instructions.

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Do you sell accessories and spare parts?

Yes.

We offer a curated range of essential Pilates accessories including jumpboards, sitting boxes, reformer mats, platform extenders, straps, and selected replacement parts to support your reformer setup.

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Are your reformers suitable for studios?

Yes.

We stock both home and commercial-grade Pilates reformers suitable for personal use, instructors, private studios, and professional wellness spaces.

If you are planning a studio setup or looking to place a larger order, please contact us for guidance on the best options for your space.