TSR’s Frequently Asked Questions
When will my reformer be delivered?
Delivery times depend on the product, stock availability, and delivery location.
Smaller accessories are usually delivered within 2–5 business days, while larger Pilates reformers typically arrive within 5–14 business days.
Once your order is ready for dispatch, we will contact you with delivery details and any scheduling information where required.
Do you offer free delivery?
Yes. We offer free standard UK delivery on all orders over £1,000.
For orders below this amount, delivery charges will be calculated at checkout.
For certain remote areas, including parts of Northern Ireland, the Scottish Highlands, and UK islands, additional delivery charges may apply. If this applies to your order, we will contact you before dispatch.
What if the reformer I want is out of stock?
Stock levels can change depending on supplier availability.
If a product is unavailable, please contact us at info@truespringreformers.co.uk and we’ll be happy to advise on upcoming stock, estimated lead times, or alternative options.
How do I choose the right reformer?
Choosing the right reformer depends on your available space, experience level, training goals, and budget.
If you’re unsure, we recommend using our Reformer Finder to receive personalised recommendations based on your needs.
Do I need Pilates experience to own a reformer?
No. Many of our customers are completely new to Pilates.
However, we recommend learning the basics with a qualified instructor before using a reformer at home. This helps build confidence, improve technique, and reduce the risk of injury.
How much space do I need for a reformer?
Space requirements vary depending on the model.
Alongside the machine dimensions, you should allow extra space around the reformer for safe movement and comfortable exercise.
If space is limited, foldable reformers can be a practical solution.
Full product dimensions can be found on each product page.
How do I look after my reformer?
Regular maintenance will help keep your reformer performing at its best.
We recommend cleaning the upholstery after use, keeping runners and wheels clear of dust or debris, checking springs for wear, and making sure all moving parts remain secure.
Routine care can help extend the life of your equipment and maintain performance over time.
What is your return policy?
We offer a 14-day return window from the date your order is delivered.
To qualify for a return, products must be unused, in their original packaging, and in a resaleable condition.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Please contact us before returning any items so we can provide the correct return instructions.
Do you sell accessories and spare parts?
Yes.
We offer a curated range of essential Pilates accessories including jumpboards, sitting boxes, reformer mats, platform extenders, straps, and selected replacement parts to support your reformer setup.
Are your reformers suitable for studios?
Yes.
We stock both home and commercial-grade Pilates reformers suitable for personal use, instructors, private studios, and professional wellness spaces.
If you are planning a studio setup or looking to place a larger order, please contact us for guidance on the best options for your space.